Return to previous page

Regulations

REGULATIONS SALES BY MEANS OF DISTANCE COMMUNICATION

These terms and conditions set out the rules for the use of the shop operated by the Seller.

Regulations, pursuant to Article 8(1)(1) of the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2002, No. 144, item 1204, as amended) and Article 8 et seq. of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended), the Regulations are made available free of charge through the Shop, the above ensuring the possibility of familiarising oneself with its content before concluding a contract.

  • §1 Technical requirements
  • §2 Definitions
  • §3 General principles
  • §4 Placing orders
  • §5 Shipping costs and deadline
  • §6 Payments
  • §7 Receipt of goods
  • §8 Withdrawal from the contract
  • §9 Complaint procedure
  • §10 Privacy policy and data protection
  • §11 Final provisions

 

The seller is :

 STALKO Spółka z ograniczoną odpowiedzialnością sp.k. with registered office in Warsaw at the address: ul. Solec 24/253, 00-403 Warsaw, mailing address: ul. Gdyńska 32/14, 26-600 Radom, registered by the District Court for the Capital City of Warsaw in Warsaw, XII Economic Division of the National Court Register under KRS number: 0000836475, REGON: 361379132, NIP: 9482603545, e-mail address: stalko@stalko.com.

You can get in touch with the Online Shop Service:

- at telephone numbers: +48 377 99 99 ( Mon-Fri 7am-3pm)

- using the e-mail address: info@lorries.shop

- by correspondence

  • §1 Technical requirements

In order to use the services provided by the Seller under these Terms and Conditions, the User should have: Web browser: Internet Explorer version no older than 7.0 or Mozilla FireFox version no older than 3.0 or Chrome (all versions) or Opera version no older than 2, Java Script enabled, Cookies enabled, active e-mail address, Internet access.

  • §2 Definitions

Personal data controller - STALKO Spółka z ograniczoną odpowiedzialnością sp.k. with registered office in Warsaw at the address: ul. Solec 24/253, 00-403 Warsaw, address for correspondence: ul. Gdyńska 32/14, 26-600 Radom

Regulations - these regulations. With regard to services provided by electronic means, these Regulations are the Regulations referred to in Article 8 of the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2002, No. 144, item 1204, as amended).

Customer (Buyer) - The buyer on the Website may only be an adult natural person or an entrepreneur conducting business in any form provided for by law.

Consumer - A consumer is defined as a natural person who makes a legal transaction with a trader which is not directly related to his commercial or professional activity.

Subject of the transaction - Goods listed and described on the website of the Website. The Seller makes every effort to ensure that the offer presented on the website is up-to-date. However, should some of the ordered Goods not be available, the Seller undertakes to immediately inform the Buyer about the situation by phone or e-mail.

Merchandise - the movable item to which the Sales Agreement relates.

Product - Goods and Additional Services presented on the Website.

Sales Contract - an agreement for the sale of Products within the meaning of the Civil Code, concluded between the Seller and the Customer, using means of distance communication (including by telephone).

Internet service (Service, Shop, Online Shop)  - a service through which the Customer can purchase a Product.

Website - Service Provider and Customer.

Service page - any website or sub-site located at : www.lorries.shop

Order - a declaration of intent by the Customer, specifying unambiguously the type and quantity of Products, aiming directly at the conclusion of a Distance Selling Agreement via the Website.

  • §3 General principles
  1. As a condition of placing an Order on the Website, the Buyer is required to read and accept these Terms and Conditions at the time of the Order.
  2. The seller sells through the online shop.
  3. The products offered in the shop are brand new, originally packaged, free from physical and legal defects, and have been legally introduced into the Polish market.
  • §4 Placing orders
  1. All prices shown on the shop's website are gross prices in PLN (including VAT). Prices do not include shipping costs.
  2. Orders on the Website are accepted via the website.
  3. Orders can be placed 24 hours a day, 7 days a week, all year round.
  4. An order is effective if the Buyer fills in the order form correctly and correctly specifies his contact details, including the exact address to which the Goods are to be sent as well as his telephone number and e-mail address, and receives confirmation of the availability of the product in stock (the order confirmation is a Pro Forma VAT invoice). In the event that the data provided is not complete, the Seller will contact the Buyer.
  5. A message with the specifications of the order and a request for confirmation will be sent to the e-mail address provided on the order form. By accessing the link provided in the message, the customer confirms the authenticity of the billing data and the specification of the ordered goods.
  • §5 Shipping costs and deadline
  1. The time to start processing an order is when the payment is received in the bank account specified in the order confirmation and, in the case of cash on delivery, when the order is confirmed. 
  2. Goods are dispatched to the address indicated on the order form or given by e-mail. The shop will inform the customer immediately if the order form is incorrectly filled in, which prevents or delays dispatch.
  3. The goods are delivered by UPS courier service or by Poczta Polska. The shipment is delivered in accordance with the time limit established individually each time, of which the Buyer is informed by e-mail or telephone. When choosing the payment option „transfer” or „payment by card or online transfer”, the time of crediting the funds to the bank account should be added to the time given on the Shop website (usually 1-2 working days).
  4. The buyer shall be charged the delivery (shipping) costs specified below. The charges depend on the type of transport and the method of payment.
  5. According to Article 543¹ If the buyer is a consumer, the seller is obliged to deliver the thing to the buyer without delay, no later than thirty days from the day of the conclusion of the contract, unless the contract provides otherwise. In the event of a delay by the seller, the buyer may set an additional period of time for the delivery of the thing, and upon the unsuccessful expiry of this period, the buyer may withdraw from the contract.
  • §6 Payments
  1. For the Goods sold, the Shop issues a VAT invoice or a fiscal receipt in accordance with the instruction made by the Customer.
  2. It is a condition for the shop to proceed with the order that the full amount is paid in one of the following ways:
    a) by bank transfer to account no. 
    b) cash on delivery.
  • §7 Receipt of goods
  1. Deliveries are made in the Republic of Poland and all over the WORLD.
  2. It is possible to pick up the goods in person in Radom, 32 Gdyńska Street.
  3. Before collecting the parcel from the post office or from the courier, we recommend that you check that the packaging has not been damaged in transit. In particular, you should pay attention to the condition of the tapes or seals affixed to the parcel. If the packaging has signs of damage or the seals (tapes) are broken, please do not accept the parcel and we recommend that you complete the damage protocol available from the courier and then contact the seller as soon as possible to clarify the matter.
  • §8 Withdrawal from the contract
  1. [Deadline for withdrawal]A consumer who has concluded a distance or off-premises contract may withdraw from the contract within 14 days without stating a reason and without incurring costs. ( For the cost of transport, see section 6 )
  2. [Deadline run].The period for withdrawal shall begin:

(1) for a contract in the performance of which the trader delivers the goods under an obligation to transfer the ownership thereof, from the taking possession of the goods by the consumer or a third party indicated by the consumer other than the carrier and, in the case of a contract which:

  1. (a) involves multiple items which are delivered separately, in batches or in parts, from taking possession of the last item, batch or part, (b) consists in the regular delivery of goods for a fixed period of time - from taking possession of the first of the goods; (c) for other contracts - from the day of conclusion of the contract.
  2. [Form of waiver]The consumer may withdraw from the contract by submitting a declaration of withdrawal to the trader, which is annexed to these rules. Sending the statement to the company's mailing address before the deadline is sufficient to meet the deadline.
  3. [Refund of payment]The trader is obliged to reimburse all payments made by the consumer, including the costs of delivery of the item, to the consumer without delay, no later than 14 days from the date of receipt of the consumer's declaration of withdrawal. The trader shall reimburse the payment using the same means of payment used by the consumer, unless the consumer has expressly agreed to another way of reimbursement that does not incur any costs for the consumer. If the trader has not offered to collect the item from the consumer himself, the trader may withhold the reimbursement of the payment received from the consumer until he has received the item back or the consumer has supplied evidence of having sent back the item, whichever event occurs first. If the consumer has chosen a type of delivery other than the least expensive type of normal delivery offered by the trader, the trader shall not be obliged to reimburse the consumer for the additional costs incurred by the consumer.
  4. [Limitations on the right of withdrawal]The consumer has no right of withdrawal from an off-premises or distance contract in respect of contracts:

(1) for the provision of services where the trader has provided a service in full with the express consent of the consumer who has been informed before the performance begins that he will lose his right of withdrawal after the trader has provided the service;

(2) in which the price or remuneration is dependent on fluctuations in the financial market over which the trader has no control and which may occur before the end of the withdrawal period;

3) where the object of the performance is a non-refabricated item, produced to the consumer's specifications or intended to meet the consumer's personalised needs;

4) where the object of the performance is an item that is perishable or has a short shelf life;

5) where the object of the performance is an item delivered in sealed packaging which cannot be returned after opening for health or hygiene reasons, if the packaging has been opened after delivery;

6) in which the subject matter of the performance consists of items which are, by their nature, inseparable from other items after delivery;

7) where the object of the performance is alcoholic beverages, the price of which has been agreed upon at the conclusion of the sales contract, the delivery of which can only take place after 30 days and the value of which depends on fluctuations in the market over which the trader has no control;

(8) in which the consumer has expressly requested the trader to come to him for the purpose of carrying out urgent repairs or maintenance; if the trader provides services in addition to those requested by the consumer or goods other than replacement parts necessarily used in carrying out the repairs or maintenance, the consumer has a right of withdrawal in respect of the additional services or goods;

9) in which the subject matter of the service is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery;

10) for the supply of newspapers, periodicals or magazines, with the exception of a subscription contract;

11) concluded by public auction;

12) for the provision of accommodation, other than for residential purposes, carriage of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or the period of service;

13) for the supply of digital content which is not recorded on a tangible medium where performance has begun with the consumer's express consent before the end of the withdrawal period and after the trader has informed the consumer of the loss of the right of withdrawal.

  1. In the event of exercising the right of withdrawal, the consumer shall bear the direct costs of returning the Product. Please attach your statement of withdrawal to the return shipment (if not already provided)
  • §9 Complaint procedure
  1. The basis for the consideration of the Buyer's complaints reported to the Seller shall be the applicable legal provisions, in particular the provisions of the Consumer Rights Act of 30 May 2014 and the provisions of the Civil Code.
  2. The seller, as the vendor, is liable to consumers under the terms of the warranty for defects regulated in the - Civil Code (Act of 23 April 1964).
  3. Products come with a manufacturer's, importer's or retailer's guarantee valid in Poland. The warranty period for each product can be found in its description on the shop's website. Detailed conditions for the fulfilment of the guarantee are specified in the guarantee form issued by the guarantor.
  4. All complaints and remarks concerning the operation of the Online Shop should be submitted to the Seller via the Consumer Helpline, e-mail or by post according to the contact details given in the preamble to the Terms and Conditions. In order to process the complaint efficiently, please provide the name of the ordering party, telephone contact number, order number and description of the subject of the complaint.
  5. Please arrange all returns in advance by email: info@lorries.shop with the Seller.
  • §10 Privacy policy and data protection

I. Legal note

The website www.lorries.shop (hereinafter referred to as the Website) belongs to STALKO Spółka z ograniczoną odpowiedzialnością sp.k. with its registered office in Warsaw at: ul. Solec 24/253, 00-403 Warsaw, address for correspondence: ul. Gdyńska 32/14, 26-600 Radom, registered by the District Court for the City of Warsaw in Warsaw, XII Economic Department of the National Court Register under KRS: 0000836475, REGON: 361379132, NIP: 9482603545, e-mail address: stalko@stalko.com.

II. Personal Data

In accordance with Article 13(1) and (2) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation - GDPR), we inform you that:

The administrator of the Personal Data obtained by means of the website: www.hitze.pl is STALKO Spółka z ograniczoną odpowiedzialnością sp.k. with registered office at: ul. Solec 24/253, 00-403 Warsaw, KRS: 0000836475, mailing address: ul. Gdyńska 32/14, 26-600 Radom.

Data may be collected during the use of the Website by analysing access logs and when the user sends an email to the Data Controller - for technical and statistical purposes and to process an enquiry or send an offer - marketing (art.6(1)(f) RODO - legitimate interest of the controller).

Personal data will be made available to the entities managing the aforementioned website, to entities providing IT support for the software used by the Administrator and to entities authorised by law.

You have the following rights:

The right of access to the content of the data (pursuant to Article 15 RODO);

The right to rectification of data (pursuant to Article 16 of the RODO);

The right to erasure (pursuant to Article 17 RODO);

The right to restrict data processing (pursuant to Article 18 of the DPA);

The right to data portability (pursuant to Article 20 RODO);

The right to object (pursuant to Article 21 RODO);

the right to withdraw consent at any time without affecting the lawfulness of the processing carried out on the basis of consent before its withdrawal; withdrawal of consent should be sent to the address indicated in point 1 above or electronically to the e-mail address: iod@hitze.pl;

The right to lodge a complaint with a supervisory authority (the President of the Office for the Protection of Personal Data) if you consider that the processing of personal data concerning you violates the provisions of the General Data Protection Regulation.

The provision of personal data is voluntary, but necessary for the correct use of this website and for answering an enquiry.

The information you provide is not subject to automated decision-making and is not profiled.

Data will not be transferred to a third country or international organisation.

The data will be stored until an objection is made to the notification of the data, but no longer than is required by law.

For matters relating to data protection, please contact the designated Data Protection Officer, Mr. Paweł Strzałkowski, by sending an email to: iod@hitze.pl.

III. COOKIES

The website uses cookies for the proper functioning of the aforementioned website. The user can disable the option to accept cookies in their web browser at any time. This may cause some difficulties in using the Website. The data collected in the logs are used solely for the purpose of administering the Website. This data is not associated with specific persons browsing the Website. Cookies do not change the configuration of your device or the software installed on your device. In order to ensure the highest possible quality of the Website, we analyse the log files to determine: which pages are visited most frequently, which web browsers are used, whether the structure of a page contains errors, etc.

What cookies we use:

„Session cookies” - these are temporary information stored in the browser's memory until the browser session ends, i.e. until the browser is closed. These cookies are mandatory for certain applications or functionalities to work correctly.

„Permanent cookies” - these make it easier to use frequently visited pages (e.g. ensure optimal navigation, remember the selected resolution, layout of content, etc.). This information remains in your browser's memory for an extended period of time. The length of time depends on the choice you can make in your browser settings. This type of cookie allows information to be transmitted to the server each time a page is visited. Persistent cookies are also referred to as tracking cookies.

„Cookies” of third parties - (third party cookies) - are information originating, for example, from advertising servers, servers of companies and service providers (e.g. search engines or maps placed on the website) cooperating with the owner of the respective website. This type of cookie makes it possible to tailor advertising - which can make the use of websites free of charge - to the preferences and habits of their users. They also make it possible to assess the effectiveness of advertising activities (e.g. by counting how many people have clicked on a given advertisement and navigated to the advertiser's website).

The above information comes from the website: http://wszystkoociasteczkach.pl/ run by the Association of Internet Industry Employers IAB Poland.

Management of cookies

The user has the possibility to manage cookies himself. It is possible to accept the handling of cookies in your browser, which allows you to take full advantage of the options offered by the Website, or to specify settings for different types of cookies (for example, to accept persistent files - serial cookies) or to block or delete cookies.

The logs are stored for an indefinite period of time and are not made available to other parties, with the exception of the managers of the site, the server and those who analyse visits to the site. Cookies are not used to obtain any information about the users of the Website or to track their navigation. The Website does not store any personally identifiable information.

IV. Copyright

The contents of the Service do not constitute an offer within the meaning of the Civil Code and are for information purposes only. STALKO sp. z o.o. sp.k. does not give any guarantee as to form and content of information placed on the Site, in particular the up-to-dateness, accuracy, usefulness of presented data. STALKO sp. z o.o. sp.k. shall not be held liable for any potential damages incurred by persons using the Service. Any risk related to the use of content placed on the Website shall be borne by persons using the Website.

All rights reserved. The rights to reproduce, use and publish the content of the website www.hitze.pl or parts thereof are subject to the provisions of the Act on Copyright and Related Rights of 04.02.1994 (i.e. Journal of Laws of 2019, item 1231, as amended). It is forbidden to copy, publicly share and use for commercial purposes any materials and graphics contained on the website www.hitze.pl or parts thereof, except for the cases mentioned in the aforementioned Act. The use of www.hitze.pl content does not imply the acquisition of any rights to it. The use of www.hitze.pl content for non-commercial purposes may be permitted only after prior consultation with a STALKO sp. z o.o. sp.k. representative. All graphic marks (logos) and trade names of products used in the Service belong to their owners.

  • §11 Final provisions
  1. The Internet shop applies the Code of Good Practice as referred to in Article 2(5) of the Act of 23 August 2007 on counteracting unfair market practices
  2. In matters not covered by these Terms and Conditions, the provisions of the Consumer Rights Act of 30 May 2014 and the provisions of the Civil Code shall apply.
  3. The information, descriptions and photos of the products placed on the website are the property of the Seller. It is forbidden to copy, distribute or use them for any advertising, promotional or other purposes without the written consent of the owner. All the names and descriptions of the Products as well as the logotypes of the individual brands are used for identification purposes and may be protected under the provisions of the Act of 30 June 2000. - Industrial Property Law.
  4. Disputes arising from the application of these Terms and Conditions and in connection with the performance of contracts concluded between the Store and Customers will be considered by common courts in accordance with the provisions of the Code of Civil Procedure of 17 November 1964 (Journal of Laws No. 43, item 296, as amended).
  5. In relation to entrepreneurs, disputes arising in connection with the application of these Terms and Conditions and with the performance of concluded agreements shall be considered by the court having jurisdiction over the registered office of the Seller.
  6. Date of publication of the Rules of Procedure 30.01.2024

model withdrawal form

Place, date

………………………………………

………………………………………

………………………………………

Name of consumer(s)

Address of consumer(s)

Name and address of the trader

 

 

Statement

of withdrawal from a distance contract

or off-premises

I/We (*)..................................... hereby give notice(*) of my/our(*) withdrawal from the contract of sale of the following items(*) .............................................

contracts for the supply of the following items(*) ....................................................................

a contract for the following work/provision of the following service(*)................................................................................................................

Date of conclusion of the contract1/acceptance2(*)………………………………………..……………….

……………………………………

Signature of consumer(s)

(*) Delete as appropriate

1    specify if the contract was for the provision of services

2    specify if the contract was for the purchase of goods

Model Complaint Form

Place, date

To

(full name and business address of the trader)

First name, surname

Consumer address

Reclamation of goods

I hereby give notice that the goods purchased by me on ...... are defective. The defect consists of ..................... The defect was found on .............................. In view of the above, on the basis of the Act of 23 April 1964 of the Civil Code, I demand:

  • replacement of goods* (art. 561 § 1)
  • repair of goods free of charge* (Article 561 § 1)
  • reduce the price of the goods by the amount of ........... (in words: .........) PLN, Please return the given amount to the account .............. / by postal order to my address* (art. 560 § 1)
  • withdraw from the contract and please refund the price of the goods to .............* (art. 560 § 1)

Yours sincerely

* delete as appropriate

Code of good practice for e-commerce

By using this code, the entrepreneur / shop / retailer undertakes to comply fully with its provisions. The implementation of the code is aimed at maintaining and strengthening the best possible relations with the company's internal and external environment, i.e. with both customers and other business partners.

We are committed to generally accepted ethical standards, including the fundamental principles:

  1. [COMPANY DATA ] Reliable and honest communication of all information held and not misleading the Customer. The shop shall provide the Customer with the name of the company, the address of the company's registered office, information on how and where the company can be contacted immediately and how the company can be contacted directly and effectively, including telephone, e-mail address, the name of the register and the registration number of the company, if it is registered in a trade or other public register, the VAT identification number as defined in Art. 22(1) of Directive 77/388/EEC as amended by Directive 98/80/EC, if the business is subject to VAT, the identification and contact details of the competent supervisory authority if the business is subject to a concession, licence or authorisation.
  2. [ADVERTISEMENTS ] The online retailer will clearly indicate the procedure, specifying the conditions, methods and deadlines for handling complaints and returns in accordance with applicable law.
  3. [PRODUCT INFORMATION ]The online retailer shall provide clear information about the characteristics of the offered products (description, technical data, product name, picture, information about the manufacturer or importer, mark of conformity.
  4. [COST INFORMATION ] The online retailer shall inform the customer of the gross price and the total price and delivery terms (price and time). The online retailer informs the customer about the available payment methods and their possible costs and the time of charging.
  5. [ORIGIN OF GOODS ] The seller undertakes to sell only goods that have been legally introduced into the Polish market and have all the necessary attestations, approvals and certificates. The seller guarantees that the goods come exclusively from verified and legal sources.
  6. [CONSUMER RIGHTS ] Respect for consumer rights. The shop respects consumer rights and the principles of fair and free competition. The shop clearly and comprehensibly informs the customer about his/her rights, including, among others, the right to withdraw from the contract, the right to make a complaint. The Online Seller operates in accordance with applicable laws. In the event of changes in applicable regulations, the Seller shall take all necessary steps to adapt its business to the current regulations as soon as possible.
  7. [PERSONAL DATA ] The online retailer shall clearly inform about the purpose and scope of the collection of customer information in accordance with applicable data protection legislation. The online retailer shall also ensure appropriate security measures for the collected data, as well as the realisation of the rights of the data subject in accordance with the applicable legislation (right of access, rectification, deletion of data).
  8. [EMPLOYEE EDUCATION ] The retailer undertakes to continuously train and improve the knowledge of its employees, not only with regard to the Consumer Rights Act, but also with regard to the Code of Good Practice.
  9. [AMICABLE SETTLEMENT OF DISPUTES ]The vendor will seek, in the first instance, to resolve any conflicts that arise amicably.
  10. [UNSOLICITED COMMERCIAL INFORMATION ] The vendor shall not send commercial information by fax or e-mail without the prior and express consent of the addressee.

(1) The Seller hereby informs consumers of the possibility to make use of out-of-court dispute resolution. At the same time, he explains that the use of out-of-court means of dealing with complaints and claims is voluntary.
(2) Detailed information on the above-mentioned procedures is available at the website of the Office of Competition and Consumer Protection. The information is also available in the offices and on the websites of district (city) consumer ombudsmen and Provincial Trade Inspection Inspectorates.
3 Examples of out-of-court dispute resolution methods for Consumers include: 
a. apply to a permanent amicable consumer court as referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection for the settlement of a dispute arising from a concluded Sales Agreement;
b. apply to the provincial inspector of the Commercial Inspection, pursuant to Article 36 of the Act of 15 December 2000 on Inspection, with a request to initiate mediation proceedings for an amicable settlement of a dispute between the Consumer and the Seller;
c. the assistance of the district (municipal) consumer ombudsman or a social organisation whose statutory tasks include protecting consumers (inter alia. Federation of Consumers, Association of Polish Consumers) for free assistance in resolving a dispute between a Consumer and a Seller.
(4) The Seller shall also provide an electronic link to the ODR platform in these Terms and Conditions and on the Website: http://ec.europa.eu/consumers/odr/. The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and businesses seeking out-of-court resolution of a dispute concerning contractual obligations arising from an online sales or service contract.

Home
Shop
0 Cart
More
More